When your solution needs some nurturing

Clients need ongoing support for a variety of reasons and there are countless scenarios based on individual database needs. For this reason, Delfs' offers highly flexible support agreements that allow you to build the support structure that works best for your database and your organization.

The no-commitment, on-call approach

To avoid monthly retainers or minimums, we offer an on-call service that gives you the confidence of knowing that a Delfs' developer can jump in at any time to help. This is the best match for non-critical database installations or clients that have full-time FileMaker developers already on staff.

Monthly support with hours that never expire

Companies for whom FileMaker is an important part of their infrastructure may choose to have Delfs' set aside a set number of support hours per month, which roll forward and never expire if unused. You get a better hourly rate than the on-call approach, but don’t lose the hours if you have lower support needs in a given month. Also, you can “save up” hours to do more substantial development work and pay it in the easy monthly installments.

The pro-active approach: a monthly commitment

Larger companies with mission-critical applications (for example, those regularly updated with financial and/or other sensative information) may opt for a guaranteed minimum number of Delfs' support hours each month, in order to ensure their system runs smoothly and effectively. This is the pro-active approach to FileMaker support: keep the system cleaned and regularly monitored to avoid downtime and issues.